PORTLAND, Ore.–(BUSINESS WIRE)–March 31, 2022–
Standard Retirement Services Inc., (The Standard), has received multiple accolades based on the results of the PLANSPONSOR 2021 Best-in-Class Provider Survey, an annual survey of approximately 3,000 defined contribution plan sponsors in across the country. The Standard received 12 Best-in-Class awards and seven commendations, as well as two top-five Net Promoter ® Score finishes in the $5-25 million and $25-50 million categories.
“Meeting and exceeding our customers’ expectations is our daily goal,” said Maria Gonzalez, vice president of Retirement Plan Services. “We are delighted to see our culture of service reflected in this recognition from plan sponsors, and proud of the entire Retirement Plan organization for the consistency and quality they deliver to our clients. »
12 best-in-class supplier awards in three market categories
PLANSPONSOR Best-in-Class awards are based on plan sponsor satisfaction in a given service area. The top three rated vendors in the Micro and Small Market categories and the top two rated vendors in all other markets won a Best-in-Class award. The standard received a total of 12 Best-in-Class awards in three market categories (under $5 million, between $5 and $25 million, and between $25 and $50 million).
Top 5 Net Promoters®Scores in two market categories
Calculating a vendor’s NPS is based on subtracting the percentage of customers who are “detractors”, giving a score of 6 or less, from the percentage of “promoters” giving a score of 9 or 10. A score of 70 % is the benchmark for “best in the industry.” Customers responding to the 2021 survey gave The Standard high marks, placing the company in the top five NPS scores in two industry categories. The Small Markets category ($5-25 million), The Standard achieved an NPS of 87.8%, ranking in the top 5. In the Small Markets category ($25-50 million), The Standard scored an NPS of 81%, taking third place.
For more details and the full survey methodology, please visit PLANSPONSOR.
About the standard
The Standard is a family of companies dedicated to helping customers achieve financial wellness and peace of mind. In business since 1906, we are a leading provider of financial protection products and services for employers and individuals. Our products include group and individual disability insurance, group life insurance, dental and vision insurance, voluntary benefits (paid for by the employee), absence management services, as well as retirement and annuities for employers and individuals. For more information about The Standard, visit standard.com or follow us on Facebook, Twitter or LinkedIn.
Standard is the trade name of StanCorp Financial Group, Inc. and its subsidiaries. StanCorp Equities, Inc., member of FINRA, wholesales a group annuity contract issued by Standard Insurance Company and a mutual fund trust platform for retirement plans. Standard Retirement Services, Inc. provides financial record keeping and plan administration services. Investment advisory services are provided by StanCorp Investment Advisers, Inc., a registered investment adviser. StanCorp Equities, Inc., Standard Insurance Company, Standard Retirement Services, Inc. and StanCorp Investment Advisers, Inc. are subsidiaries of StanCorp Financial Group, Inc. and are all Oregon companies.
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CONTACT: Lisa Martin-Bomnskie
KEYWORD: OREGON UNITED STATES NORTH AMERICA
SECTOR KEYWORD: PROFESSIONAL SERVICES INSURANCE HUMAN RESOURCES FINANCE
SOURCE: Standard Retirement Services Inc.
Copyright BusinessWire 2022.
PUBLISHED: 03/31/2022 09:00/DISC: 03/31/2022 09:02
Copyright BusinessWire 2022.