With consistently high ratings, Ameritas is one of the few companies to have achieved Center of Excellence certification for 15 consecutive years. This honor also places the Ameritas Group Division’s contact center performance in the top 10 percent of all participating insurance industry contact centers in North America.
“I am proud of our contact center associates and all others who have helped make this achievement possible,” said Todd Campbell, second vice president, customer service, at Ameritas said. “To be certified for the 15and consecutive year confirms our team’s continued dedication to providing exceptional customer service.”
Bruce BelfioreCEO of BenchmarkPortal, said, “I am thrilled to report that Ameritas has demonstrated exceptional dedication and achieved incredible results for 15 years now. teams.”
BenchmarkPortal maintains the world’s largest database of contact center metrics. As a leading expert in this field, BenchmarkPortal’s metrics are based on balancing effectiveness and efficiency in customer communications.
Since its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certifications, training, advice and industry reports. BenchmarkPortal’s team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly updated with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their communications with customers. For more information, visit benchmarkportal.com.
Ameritas® is a trade name for Ameritas Mutual Holding Company and its affiliated subsidiaries, including Ameritas Life Insurance Corp. and Ameritas Life Insurance Corp. new York. Founded in 1887, Ameritas provides a wide range of insurance and financial products and services to individuals, families and businesses. These products and services include life insurance; annuities; individual disability insurance; dental, vision and hearing insurance; retirement plans; investments; asset Management; and public finances. Securities offered through affiliate Ameritas Investment Company LLC., Member FINRA/SIPC and investment advisory services offered under the trade name of Ameritas Advisory Services. For more information, visit ameritas.com.
Derek Rayment, Sr. Media Relations Specialist
Ameritas Life Insurance Corp.